Service announcement: map tokens

It has come to our attention that many of our customers are using an invalid map token in Dime.Scheduler. We urgentlyrequest resellers to take action and ensure to use the correct token issued upon order confirmation. We invite resellers to carefully read this post on the partner zone.

We have rolled back the maintenance updates that were implemented this morning and have postponed them to the forthcoming weekend to allow resellers the time to take action today. Failure to do so will result in a session timeout message for all users in Dime.Scheduler's planning view.

Why we had to take action

Over the past few months, our team has been diligently collaborating with our map provider to address the issue of high peaks in their infrastructure.

Despite concerted efforts, it has become evident that further action was necessary. Consequently, we decided to suspend our demo token, as it has been identified that consumers of this token contributed significantly to the strain on the infrastructure.

We did not anticipate that customers would have been impacted and it is important to note that our intention was never to disrupt production services. Each customer is allocated their own token upon order confirmation, a measure intended to ensure seamless operation.

Moving forward

Henceforth, certified resellers can use the token displayed on the partner zone's root page. This token is provided free of charge to our resellers, is to be used solely for demonstrationpurposes, and should not be distributed to customers. We have free rotating tokens that resellers can use for proof of concepts, trials, etc.

In the next version of Dime.Scheduler on-prem, we will improve the user experience when an incorrect or invalid map token is provided. The prompt message will no longer be shown, and instead, the map will be disabled until a correct map token has been entered in the application.

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